Hear Me Out! [CC]

Bridging the Gap Between the Hearing & Deaf Worlds

The Hear Me Out! [CC] Podcast

Check out the posts below where you can listen or read the transcripts of The Hear Me Out! [CC] Podcast.

How an audiologist-patient relationship can be improved?

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It is easy to assume that deaf and hard of hearing patients have smooth experiences with their audiologists. But that is not always the case, as *some* audiologists and the audiology department as a whole are (ironically) not as deaf-aware as we wish.

From asking deaf patients to use the phone to talking to us when their backs are facing us, there are various little adjustments that can be made that will make audiologists’ job a lot easier and smoother, whilst making sure that the patients are happier and better looked after. In this episode, I list tips on the various adjustments that audiologist can make to better their relationships with us…the patients.

Learn how audiologists can improve their relationships with patients here

‘Deaf U’ Review: Has the Netflix series made the right positive impact and impressions?

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If you have access to Netflix, there is a new and somewhat groundbreaking new series called ‘Deaf U’ where the cast are entirely led by alums of Gallaudet University, the world’s first and only university specifically catered for deaf and hard of hearing students, based in Washington D.C.

This is an opportunity to show the world how diverse, expressive, beautiful but also complex, deep and perhaps intensive deaf community can be.

But has the series managed to portray that in a positive way that can make a positive and lasting impact, or did it focus too much on being a typical reality TV show, albeit more deaf-focused?

Check out the ‘Deaf U’ review here

What non-verbal cues do I look out for as a deaf person during a conversation?

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When having a conversation with another person, there are certain cues, clues and non-verbal communication methods that I watch out for to allow me to understand what’s going on better.

Even though there are many non-verbal communication methods that a deaf or hard of hearing person tends to use, I’d like to use this opportunity to tell you what I (subtly) look out for throughout a conversation with another person.

Learn what non-verbal I tend to look out for here

Why you should never censor audible profanity in captions/subtitles?

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There seems to be a worrying and dangerous trend where large brands are censoring potential profanity and swear words in auto-captions. They claim that it is to avoid mistakes, but still, this is not a good idea.

This is following the recent news that YouTube has decided to censor potential profanity in their auto-captions just in case they pop up as mistakes. But this goes against the whole concept of having captions/subtitles in the first.

Learn why you should not censor profanity here

How to improve the quality of the automatic subtitles in video calls?

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When on a video call, and if available, I tend to take advantage of the automatic subtitles to help get through the call, and most deaf people would do the same.

But automatic subtitles are not perfect. They’re not terrible, but they’re not perfect. However, there are steps everyone can take to make it as accurate as possible and make it easier for the technology to pick up the words.

Learn how to improve automatic subtitles in video calls

Technology is not responsible for the accuracy of automatic captions. You are!

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There seems to be an ongoing trend from video creators and consumers in that closed captions on YouTube are not accurate, so it’s not worth worrying about.

What?!? Why do you think it’s not accurate? The responsibility of accurate video captions relies on you as the creator, not the technology that is creation auto-captions (aka CRAPtions).

Not only should all video creators take closed captions seriously, but if you are relying on some kind of artificial intelligence and machine learning to do the work for you, it will never be accurate. So take ownership of your content and make it accurate.

Learn why technology are not responsible for caption accuracy

My (deaf) perspectives on face masks & how you can help to reduce barriers

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Since face masks is currently part of the everyday norm and it’s common to see it in our daily routines now, this has raised the issue of how it can make it difficult for deaf people to lip read and to communicate.

Even there are so many different types of face masks out there, I have yet to see those wearing the see-through clear face masks where you can see the other person’s lips. This makes it easier to lip read, see their emotions and facial expressions, and generally make it easier to communicate.

And this applies, not just to deaf people, but to everyone too.

Learn about the issues with face masks for deaf people here

My frustration with non-deaf accessible virtual events

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Virtual events like group meetings, webinars and online conferences have been around for a long time. But now that they are becoming even more popular (thanks to the pandemic), it made me realise how frustrating it is that they are not deaf accessible.

If you are an event organiser or you know someone who is one, and you’ve been thinking or running online events, you might not be aware how you are excluding attendees who are deaf from taking part but would like to take part.

Learn more about my frustration with virtual events here